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Mortgage Case Manager / Administrator – Sheffield – Permanent

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Mortgage Case Manager / Administrator.

Based in Sheffield, the successful candidate will provide excellence in customer service, contributing to the delivery of the Company’s lending objectives by managing applications through the mortgage process.

Core Responsibilities:

  • To administer the processing of mortgage applications from receipt through to offer stage in accordance with the Company’s policies.
  • Observe regulatory and ethical standards.
  • Demonstrate adherence to policies and procedures.
  • Deliver excellent customer service through attention to detail, problem solving and communication.

Overview of Key Tasks: 

  • Build and maintain relationships with key stakeholders both internally and externally.
  • Provide timely and accurate responses to telephone calls, emails and other communications for all mortgage applications.
  • The preparation of fully packaged applications to be passed to underwriters.
  • Liaising with brokers and other third parties to obtain outstanding documentation and information.
  • Making initial lending decisions, working with underwriters to identify suitable applications that can proceed and assessing applications to ensure they meet the required compliance standards.
  • Chasing brokers, customers, surveyors and solicitors to ensure the smooth progress of applications through the mortgage journey.
  • Communicating decisions to brokers.
  • Ability to work under pressure.
  • Issuing mortgage paperwork to brokers, customers and solicitors.
  • Inputting and updating of account and customer records.
  • Demonstrate compliance with the Company’s policy and procedures.
  • Operate in accordance with the regulatory requirements as applied by the Company’s responsible lending and underwriting policies.
  • Comply with the provisions of the Money Laundering Regulations 2007 (and any successors thereafter) and the Company’s Financial Crime policies and procedures.
  • Maintain adequate records in accordance with regulatory requirements for such matters as affordability calculations, KFIs, underwriting records, questionnaires etc.
  • Maintain current knowledge of all aspects of applicable regulations.
  • Participate in training and continuing professional development (CPD).

Skills & Requirements: 


  • 1 years mortgage lending experience preferred.


  • Strong Team Player.
  • Good Communication skills.

To be considered for this position please apply below.