Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Mortgage Case Manager / Administrator.

Based in Sheffield, the successful candidate will provide excellence in customer service, contributing to the delivery of the Company’s lending objectives by managing applications through the mortgage process.

Core Responsibilities:

• To administer the processing of mortgage applications from receipt through to offer stage in accordance with the Company’s policies.
• Observe regulatory and ethical standards.
• Demonstrate adherence to policies and procedures.
• Deliver excellent customer service through attention to detail, problem solving and communication.

Overview of Key Tasks: 

• Build and maintain relationships with key stakeholders both internally and externally.
• Provide timely and accurate responses to telephone calls, emails and other communications for all mortgage applications.
• The preparation of fully packaged applications to be passed to underwriters.
• Liaising with brokers and other third parties to obtain outstanding documentation and information.
• Making initial lending decisions, working with underwriters to identify suitable applications that can proceed and assessing applications to ensure they meet the required compliance standards.
• Chasing brokers, customers, surveyors and solicitors to ensure the smooth progress of applications through the mortgage journey.
• Communicating decisions to brokers.
• Ability to work under pressure.
• Issuing mortgage paperwork to brokers, customers and solicitors.
• Inputting and updating of account and customer records.
• Demonstrate compliance with the Company’s policy and procedures.
• Operate in accordance with the regulatory requirements as applied by the Company’s responsible lending and underwriting policies.
• Comply with the provisions of the Money Laundering Regulations 2007 (and any successors thereafter) and the Company’s Financial Crime policies and procedures.
• Maintain adequate records in accordance with regulatory requirements for such matters as affordability calculations, KFIs, underwriting records, questionnaires etc.
• Maintain current knowledge of all aspects of applicable regulations.
• Participate in training and continuing professional development (CPD).

Skills & Requirements: 

Essential:

• 1 years mortgage lending experience preferred.

Desirable:

• Strong Team Player.
• Good Communication skills.

To be considered for this position please apply below.