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Mortgage Customer Service Advisor – Sheffield – Permanent

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Mortgage Customer Service Advisor.

Based in Sheffield, the Mortgage Customer Service Advisor will:

  • Identify and develop business opportunities from intermediary relationships via inbound and outbound telephony activity.
  • Deliver the highest levels of customer service to all intermediary relationships.
  • Act as day to day contact for intermediary relationships.
  • Provide detailed case updates & support with existing applications including setting expectations with intermediaries on actions required.
  • Deliver agreed lead generation targets.

Core Responsibilities:

  • Deliver the highest levels of customer service through the provision of telephony support.
  • Demonstrate full understanding of the product suite and sales process.
  • Provide support and guidance to intermediaries on complex lending requests and secure their commitment.
  • Ensure all communications with intermediaries are professional.
  • Establish and maintain effective communication and relationships with all internal management and departments.
  • Support Key Account Managers as required to ensure business critical relationships are maintained.

Skills & Requirements:


  • Knowledge of the mortgage market is desirable.
  • Strong communication and presentation skills are essential.
  • 1years previous experience working in a sales or telephony role is desirable.


  • 1years experience of working in a mortgage specific business development role is desirable.

To be considered for this position please apply below.