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Customer Support Specialist – Paddington, London – 6 Month Contract

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Customer Support Specialist.

Based in Paddington, the Customer Service Support, reporting to the Cluster Supply Chain Leader, will coordinate all the relevant activities related to customer order management including call center (when relevant), order management, preparation of shipment documentation, organisation of shipment, credit/debit notes, complaints, invoicing (when relevant) and customer database update.

  • The Customer Support Specialist will maintain supply of products to Customers and Patients, liaise with the 3PL and provide customer service for these products including managing customer complaints and queries.
  • This individual will be responsible for the timely completion of goals and objectives.
  • In addition, he or she may conduct the booking in of stock and maintain inventory and the stock reconciliation with the 3PL.
  • SOPs and training documentation will also be in scope.

Candidate Profile:

  • Approx. 5-8 years of work experience (guideline only) preferred.
  • SAP experience and working with invoicing, debit / credits.
  • High level of tolerance dealing with stressful and sensitive situations and ability to not take things personally. This person will have calls from hospitals and patients with pressure about the impact on the patient if we do not deliver.
  • Ability to network outside of the immediate group of people to get the job done.
  • Not afraid to ask for help / support when required.
  • Someone with a well-rounded perspective.
  • Inventory management desirable but not essential.

To be considered for this position please apply below.