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Technical Specialist – Southampton – Permanent

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Technical Specialist.

Based in Southampton, we have an exciting opportunity for an experienced Technical Specialist to work in a fast paced and energetic Technical Delivery team. The successful candidate will have a proven history of delivering technical IT projects across a wide range of technologies, working with large-scale specialist 3rd parties and providing 3rd line technical support.

Key Roles and Responsibilities:

  • Provide change and project implementation skills across the IT Infrastructure while also delivering 3rd line support & problem resolution.
  • Ensure that all parts of the Infrastructure are performing optimally and are resilient.
  • The role is also responsible for a selection of sites, their systems and operational excellence.
  • Drive strong incident and request management, delivering a best in class service.
  • Provide innovation and advice on the technologies used to support and run company
  • Ensure all technical implementations and changes adhere to the change control process.
  • Ensure all technical implementations and changes are fully documented.
  • Able to carry out technical implementation work from Technical Architects or following assigned ER (Enhancement Request) work.
  • Ensure all incidents and requests that are passed to a 3rd party are managed in a professional and timely manner, ensuring ownership of the resolution of the incident or request until agreed closure.
  • Carry out upgrades and maintenance to the technologies used to support and run company environments in-line with manufacturer’s recommendations.
  • Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements / cost savings.
  • Establish and maintain effective relationships with all IT service teams.
  • Ensure all fixes and workarounds are documented and are within the stipulated guidelines and in accordance with the IT Security Policy.
  • Ensure incidents and requests assigned to the Infrastructure Specialist team are resolved within agreed SLT’s.
  • Member of an OOH rota providing technical support for P1 incidents.
  • Carry out problem management with an aim to implementing automated and robust solutions to avoid recurrence of incidents.
  • Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally.
  • Ensure all our operational software, alerting and processes are updated and agreed.
  • Establish and maintain effective business relationships.
  • Responsible for the technical health and operational capabilities of all infrastructure & end user experience at a selection of assigned sites.
  • Travel is expected to other sites as and when required by incidents, requests, projects or other requirements, a proactive visit is expected at least monthly.

Experience & Qualifications:

  • In depth experience and knowledge of at least one specific platform used within the company.
  • Experience of working in a team-oriented, collaborative environment.
  • Ability to work autonomously and adapt to changing use of technology.
  • Ability to travel throughout the UK and work unsociable hours when required.
  • Good interpersonal, written, and oral communication skills.
  • Ability to prioritise and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to work in a fast paced, changing & highly visible environment.
  • Strong customer service orientation.
  • Detailed understanding of core Microsoft products.

To be considered for this position please apply below.