+ 44 (0) 1264 810 076
enquiries@nicholashoward.co.uk

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We have a large number of permanent, contract and fixed term jobs across the UK and Europe within a wide range of fields of work

Lending Team Manager

Lending Team Manager

We are delighted to be working with one of our key clients, in the hiring of a talented Lending Team Manager.

You will be responsible for leading Lending team in London & Sheffield to drive mortgage applications through
loan origination to Offer process (‘Lending Operations’).

The primary purpose of the role will be to support delivery of performance objectives through effective management of the Lending team, to ensure that the team provide excellence in customer service, contributing to the delivery of the Company’s lending objectives by supporting the Lending and BDM Teams.

Core Responsibilities
To ensure the Lending team provides timely and accurate responses to telephone calls, emails and
other communications. Promoting, monitoring and actioning requests from mortgage intermediaries, BDMs and the Lending Team which facilitate the receipt and processing of mortgage applications in accordance with the
Company’s policies.

1. Maximise efficiency and productivity of the team, to deliver performance in line with SLA’s and performance KPI’s
2. Observe regulatory and ethical standards.
3. Demonstrate adherence to policies and procedures.
4. Deliver excellent customer service through attention to detail, problem solving and communication. Evidenced through effective monitoring of the team.

This is a wonderful opportunity, which has been created due to the internal promotion of the existing incumbent, to join a fast growing, progressive financial services business at a unique moment in its development.

For more information please could either Nick Bone or Josh Murray on 01264 810 076.